Communicating effectively at every level within the organization is crucial when trying to establish trust and credibility. Whether it be proposing a new idea to senior management, looking to influence your peers for additional resources or trying to inspire your direct reports to make a change. Being prepared, having confidence and building strategies to communicate with certainty no matter the level is a roadmap for success.
Objectives
Communicate with Confidence
- Display a strong sense of confidence when communicating with your Direct Reports, Peers and Manager
- Understand the importance in using diplomacy and tactfulness when communicating with others
- Build rapport so to create credibility
Make It All About Them
- Look for buy-in based upon what they need, not what you need
- Understand your behavioral style as well as others around you
- Three ways to communicate - Non-Verbal, Verbal and Content/Words
The Secrets to Persuasion
- Reciprocity (Give/Take)
- Scarcity (Supply/Demand)
- Authority (Credibility gains positive outcomes)
- Consistency (Clear expectations from start to finish)
- Liking (People like people like them)
- Consensus (What is everyone else doing?)
Communication Path to Success
- Design conversations with clarity and mutual benefits
- Frame the conversation to create open and responsive environment
- Ask the right questions to instill empowerment, empathy and understanding